Return, Refund & Exchange Policy
At Lama Pret, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 30-day free return and exchange policy.
By placing an order on our website, you agree to the terms below.
1. Return & Exchange Period
You may request a return or exchange within 30 days of delivery.
To be eligible:
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Item must be unused and unworn
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Item must be in original condition
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Tags and packaging must be intact
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Proof of purchase is required
2. Free Returns & Exchanges
We offer free return and exchange for eligible items.
You can request:
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Size exchange
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Product exchange
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Return for refund
Our support team will guide you through the return process.
3. Non-Returnable Items
The following items may not be eligible for return or exchange:
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Customized or made-to-measure items (unless defective)
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Items damaged due to misuse
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Items returned without original packaging
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Final sale or clearance items (if marked)
4. Refund Process
Once we receive and inspect the returned item:
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Refund will be approved if the item meets eligibility
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Refund will be issued to the original payment method
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Processing time: 5–10 business days
Shipping fees (if any paid by customer) may not be refundable unless the item is defective or incorrect.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item:
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Contact us within 48 hours of delivery
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Provide photos of the item and packaging
We will arrange a replacement, exchange, or full refund at no cost.
6. Exchange Process
For exchanges:
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Once return is approved, replacement will be shipped
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If requested item is unavailable, you may choose another product or refund
7. Return Shipping
After your request is approved, we will provide return instructions. In eligible cases, return shipping is covered by Lama Pret.
Do not send items back without contacting support first.
8. Order Cancellation
Orders can be cancelled before shipment. Once shipped, the order must follow the return process.
9. Contact Us
To request a return, refund, or exchange, contact:
Please include:
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Order number
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Reason for return
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Photos (if damaged/defective)
